Add your Custom FAQ Here
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What is this bittorrent all about anyway? How do I get the files? 
Check out Brian's BitTorrent FAQ and Guide Where does the donated money go?
Eh? This FAQ is huge!
Of course, we get asked a lot of questions! We want to make sure that your use of this site is as easy and hassle-free as possible. So most of the info that you are likely to need is on this page. If you encounter a problem, turn here first. You can also use CTRL + F on your keyboard to search for certain words on this page - if you don't find what you are looking for, there are more resources listed at the bottom of the page. |
User information
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I registered an account but did not receive the confirmation e-mail!
Are you sure? If you are using Hotmail, Yahoo Mail, etc - check your bulk mail folder in case the mail has ended up there. If not, you will need to re-register. Note though that if you didn't receive the email the first time it will probably not succeed the second time either so you should really try another email address. I've lost my user name or password! Can you send it to me?
Please use This Form to have the login details mailed back to you. Can you rename my account?
Short answer - no. Unless you make us a cup of tea. Strong tea, Tetleys, if you have it. Milk. Two sugars. Ta :) Can you delete my (confirmed) account?
Yes, send a pm to an Administrator. Can I have two accounts?
No. Any duplicate accounts that you create will be disabled, and you may end up getting banned. Secondary accounts (eg for people within the same household) are only allowed if they are authorised by an Administrator. So, what's my ratio?
Click on My Panel, then scroll down untill you see.  It's important to distinguish between your overall ratio and the individual ratio on each torrent you may be seeding or leeching. The overall ratio takes into account the total uploaded and downloaded from your account since you joined the site. The individual ratio takes into account those values for each torrent. You may see two symbols instead of a number: "Inf.", which is just an abbreviation for Infinity, and means that you have downloaded 0 bytes while uploading a non-zero amount (ul/dl becomes infinity); "---", which should be read as "non-available", and shows up when you have both downloaded and uploaded 0 bytes (ul/dl = 0/0 which is an indeterminate amount). How do I add an avatar to my profile?
First, find an image that you like, and that is within the rules. Then go into your My Panel there is a link to the Avatar uploads. This will add your avatar to the rest of the site too. Can I change the way that I view the site?
There are many options that you can find in your My Panel. Why is my IP displayed on my details page?
Only you and the Help! I cannot login!? (a.k.a. Login of Death)
This problem sometimes occurs with IE/FireFox. Internet Explorer - Close all Internet Explorer windows and open Internet Options in the control panel. Click the Delete Cookies button. You should now be able to login. FireFox - In FireFox, go to Tools-->Options-->Privacy-->Cookies and click the Clear Cookies Now button. You should now be able to login. My IP address is dynamic. How do I stay logged in?
You do not have to anymore. All you have to do is make sure you are logged in with your actual IP when starting a torrent session. After that, even if the IP changes mid-session, the seeding or leeching will continue and the statistics will update without any problem. What are the different user classes?
How does this promotion thing work anyway?
Why can't my friend become a member?
There is a 75,000 users limit. When that number is reached we stop accepting new members. Accounts inactive for more than 90 days are automatically deleted, so keep trying. (There is no reservation or queuing system, don't ask for that.) Will The
We are NOT allowing RSS nor are we considering allowing RSS nor do we ever want RSS!!! WE believe That RSS feed leads to antisocial behavior. Please do your part for the community and let the Staff and Uploaders know you care.. |
Torrent Stats
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Most common reason for stats not updating
Best practices
May I use any bittorrent client?
No. The only clients (and versions) that are allowed for use on
Windows Clients
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Torrent Downloading
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How do I use the files I've downloaded?
Check out This Guide. Downloaded a movie and don't know what CAM/TS/TC/SCR means?
Check out This Guide. What is the .sfv file for, and why are files split into small-sized .rar files?
On very rare occasions, BitTorrent clients fail when doing hash checks (verifying the data that is downloaded is in one piece and free of errors). This is where the .sfv file included with the torrent comes in handy. You will need a program called QuickSFV installed on your system. If you get errors whilst trying to extract downloaded files, double-click the .sfv file and it will check the downloaded files for errors. If QuickSFV reports filename.r23 (for example) as being corrupt, then simply delete the current filename.r23 and resume the torrent (assuming the files are still in your torrent download folder). The deleted filename.r23 will then be re-downloaded on it's own. This is the reason why small .rar archives are used by the uploaders. For example, if a hash check fails on a torrent that contains a DVD ISO image split into small .rar files, you will only need to re-download a 50MB file. If the DVD ISO wasn't split into small .rar files and a hash-check failed, you would need to re-download the whole 4.5GB image, which would not be of any assistance to your ratio. So what do I do with these .rar files?
Install the latest version of WinRAR. Then just right-click on any of the .rar files and select Extract Here. Once the file(s) are extracted, as long as you don't delete the .rar files you can continue to seed them. The .sfv file says everything is ok, but I still get an error message in WinRAR?
If the error message is similar to "Authenticity Error" or "CRC Mismatch", then try the following method:
Why did an active torrent suddenly disappear?
There may be three reasons for this:
How do I resume a broken download or reseed something?
Open the .torrent file (or redownload the .torrent file from here). When your client asks you for a location, choose the location of the existing file(s) and it will resume/reseed the torrent. Note that you can only reseed if you still have all of the original files that you have downloaded (the .rar's, .sfv, .nfo, etc) Why do my downloads sometimes stall at 99%?
The more pieces you have, the harder it becomes to find peers who have pieces you are missing. That is why downloads sometimes slow down or even stall when there are just a few percent remaining. Just be patient and you will, sooner or later, get the remaining pieces. The torrent is supposed to be 100MB. How come I downloaded 120MB?
See the hash fails topic. If your client receives bad data it will have to redownload it, therefore the total downloaded may be larger than the torrent size. Make sure the "kick/ban" option is turned on to minimize the extra downloads. If this happens repeatedly, then there is something wrong with your client. Try using a different (and stable) client instead. What's this "Your client is banned, please upgrade or change clients" error?
See May I use any bittorrent client? What are these "a piece has failed an hash check" messages?
Bittorrent clients check the data they receive for integrity. When a piece fails this check it is automatically re-downloaded. Occasional hash fails are a common occurrence, and you shouldn't worry. Some clients have an (advanced) option/preference to 'kick/ban clients that send you bad data' or similar. It should be turned on, since it makes sure that if a peer repeatedly sends you pieces that fail the hash check it will be ignored in the future. Very occasionally, your torrent client may fail in it's hash check completely and not report it. If you have problems with the downloaded files, use the .sfv file that came with the files to check their integrity (you will need QuickSFV). If any parts of the download are damaged, delete them then resume the torrent in your client - the deleted files will then be re-downloaded. (For example - QuickSFV shows download.part43.rar as being damaged. So delete download.part43.rar, resume the torrent and download.part43.rar will be re-downloaded.) Why do I get a "rejected by tracker - Port xxxx is blacklisted" error?
Your client is reporting to the tracker that it uses one of the default bittorrent ports (6881-6889) or any other common p2p port for incoming connections. The The blocked ports list include, but is not neccessarily limited to, the following: Direct Connect 411 - 413 Kazaa 1214 eDonkey 4662 Gnutella 6346 - 6347 BitTorrent 6881 - 6889 In order to use our tracker you must configure your client to use any port range that does not contain those ports (a range within the region 49152 through 65535 is preferable, cf. IANA). Notice that some clients, like Azureus 2.0.7.0 or higher, use a single port for all torrents, while most others use one port per open torrent. The size of the range you choose should take this into account (typically less than 10 ports wide. There is no benefit whatsoever in choosing a wide range, and there are possible security implications). These ports are used for connections between peers, not client to tracker. Therefore this change will not interfere with your ability to use other trackers (in fact it should increase your speed with torrents from any tracker, not just ours). Your client will also still be able to connect to peers that are using the standard ports. If your client does not allow custom ports to be used, you will have to switch to one that does. Do not ask us, or in the forums, which ports you should choose. The more random the choice is the harder it will be for ISPs to catch on to us and start limiting speeds on the ports we use. If we simply define another range ISPs will start throttling that range also. Finally, remember to forward the chosen ports in your router and/or open them in your firewall, should you have them. What's this "IOError - [Errno13] Permission denied" error?
If you just want to fix it reboot your computer, it should solve the problem. Otherwise read on. IOError means Input-Output Error, and that is a file system error, not a tracker one. It shows up when your client is for some reason unable to open the partially downloaded torrent files. The most common cause is two instances of the client to be running simultaneously: the last time the client was closed it somehow didn't really close but kept running in the background, and is therefore still locking the files, making it impossible for the new instance to open them. A more uncommon occurrence is a corrupted FAT. A crash may result in corruption that makes the partially downloaded files unreadable, and the error ensues. Running scandisk should solve the problem. (Note that this may happen only if you're running Windows 9x - which only support FAT - or NT/2000/XP with FAT formatted hard drives. NTFS is much more robust and should never permit this problem.) What's this "Connection Limit Exceeded! You may only leech from one location at a time" error?
This error means that your client/pc has crashed and hasn't told the tracker that you have disconnected, so it takes the tracker a short while to realise that you aren't there anymore. To solve this problem: Stop the torrents in your client, wait a short while, go to your My Panel page, click on your username at the top of the page to take you to your displayed profile, scroll down and click Flush Torrents!, then resume the torrents in your client. Why do I get an "Error - Unknown Passkey" error?
Each torrent that you download from here comes with a unique passkey, which is tied in to your To prevent this error from happening: do not attempt to use a torrent with someone else's passkey; do not logout of the site whilst you have torrents running (simply close your browser, but do not use the logout link); and make sure that the If this error occurs: Method 1: Open your browser, log back in to the site, then force a manual update/announce on all torrents affected in your client. If this doesn't work then try Method 2. Method 2: Make sure you are logged in to the site & that your firewall or security software isn't blocking the site gaining information from the Other common client errors
windows cannot find... Download the torrent to your hard drive and launch it from there. Right click on the link and save the torrent to your hard-drive, then open the torrent that is in your hard-drive by double clicking on it. problem getting response info - [errno2] No such file or directory No space left on device The client allocates the space needed to store the file on your HD, you get this error when you dont have enough space on your harddrive for bittorrent to fully allocate the file. urlopen error - (7, 'getaddrinfo failed') This means that the tracker is overloaded, just keep the torrent running and wait. Problem connecting with tracker - (10054,'Connection reset by peer') This occurs when an established connection is shut down for some reason by the remote computer, just ignore it. Connecting to peers Maybe there are no users to connect to. Leave your torrent open and maybe the bittorrent client will connect (it may take some time). Also make sure that you are Connectable. Problem connecting to tracker - <urlopen error (10055, 'No buffer space available')> A lot of routes in your routing table (due to a misconfigured router, or misconfigured default route). Or lots of stale connections in your connection table. Or a lot of data that is pending for sending or receiving on a current connection(s), which can't be sent or received for some reason (destination System dead or unreachable, for example). Or opening too many sockets at the same time. Or maybe you don't have enough free space on your hard drive. "Error on Line xx" or "Cannot execute free Script" Do you have any ad blocking software running? Some firewalls like NIS and Agnitum Outpost have such options built into them. There is also at least one pop-up-stopper that now supports ad blocking. If you have any of those turn them off and try again. You also might like to check your security settings in your Browser. Perhaps you have very aggressive security and privacy settings that are causing it? 10047, address family not supported This error is generated only because of incorrect network settings in Windows. Make sure you: Have "Client for Microsoft Networks"; Installed the Microsoft version of "TCP/IP"; Are logged in and have a current IP address, you can use "winipcfg" or 'ipconfig/all' from the Command Prompt; Test other network applications for proper operability Problem connecting to tracker - <upload error (10065, 'no route to host')> This can be caused by the remote host appearing to be down (which could be the port chosen being blocked at the said host). This could also be down to your network admin having noticed unusual traffic and blocked a port or banned an IP. Error:Existing data file length too large [1596>1404] This is an Azureus specific error. Check the Tools -> Options -> Files -> Truncate existing files that are too large box. Error : Data Missing {Path to files} Somehow the download path is corrupt. Just stop your torrent and remove it in the client, move your files to another path, reload the torrent and point to the new path, make sure the files are hash checked and are not corrupt. This should fix your problem. Got bad file info - path disallowed for security reasons This is a BitTornado specific error, when you get it switch to another client like uTorrent, Azureus, ABC, etc. Tracker Status: Offline (SocketException:Unexpected end of file from server) Re-download the .torrent file from the browse page and run it. Couldn't listen -(10048,"address already in use ") The port you're using is probably being used by other software. Try changing it in your bittorrent client. Problem connecting with tracker - (10060, 'Operation timed out') For all of these errors, just leave your torrents running in your client. The client will keep trying to connect to the tracker, when it does it will update your stats too. When you're already downloading, just ignore them. urlopen error (10061, 'Connection refused" Problem connecting to tracker - <urlopen error (111, 'Connection refused')> Bad Data from Tracker Bad Tracker Data Problem connecting to tracker: HTTP Error -1 Problem connecting to tracker - timeout exceeded Thanks to Youceff.com for the descriptions. |
Torrent Uploading
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Why can't I upload torrents?
What criteria must I meet before I can join the Uploader team?
You must be either:
Remember! Write your application carefully! Be sure to include your UL speed and what kind of stuff you're planning to upload. Only well written letters with serious intent will be considered. Can I upload your torrents to other trackers?
No. We are a closed, limited-membership community. Only registered users can use the Complaints from other sites' administrative staff about our torrents being posted on their sites will result in the banning of the users responsible. (However, the files you download from us are yours to do as you please. You can always create another torrent, pointing to some other tracker, and upload it to the site of your choice.) |
How can I improve my torrent download speed?
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Do not immediately jump on new torrents
The download speed mostly depends on the seeder-to-leecher ratio (SLR). Poor download speed is mainly a problem with new and very popular torrents where the SLR is low. (Proselytising sidenote: make sure you remember that you did not enjoy the low speed. Seed so that others will not endure the same.) There are a couple of things that you can try on your end to improve your speed: In particular, do not do it if you have a slow connection. The best speeds will be found around the half-life of a torrent, when the SLR will be at its highest. (The downside is that you will not be able to seed so much. It's up to you to balance the pros and cons of this.) Limit your upload speed
The upload speed affects the download speed in essentially two ways:
If you are running more than one instance of a client it is the overall upload speed that you must take into account. Some clients (e.g. Azureus) limit global upload speed, others (e.g. Shad0w's) do it on a per torrent basis. Know your client. The same applies if you are using your connection for anything else (e.g. browsing or ftp), always think of the overall upload speed. Limit the number of simultaneous connections
Some operating systems (like Windows 9x) do not deal well with a large number of connections, and may even crash. Also some home routers (particularly when running NAT and/or firewall with stateful inspection services) tend to become slow or crash when having to deal with too many connections. There are no fixed values for this, you may try 60 or 100 and experiment with the value. Note that these numbers are additive, if you have two instances of a client running the numbers add up. Limit the number of simultaneous uploads
Isn't this the same as above? No. Connections limit the number of peers your client is talking to and/or downloading from. Uploads limit the number of peers your client is actually uploading to. The ideal number is typically much lower than the number of connections, and highly dependent on your (physical) connection. Just give it some time
As explained above peers favour other peers that upload to them. When you start leeching a new torrent you have nothing to offer to other peers and they will tend to ignore you. This makes the starts slow, in particular if, by change, the peers you are connected to include few or no seeders. The download speed should increase as soon as you have some pieces to share. Why is my browsing so slow while leeching?
Your download speed is always finite. If you are a peer in a fast torrent it will almost certainly saturate your download bandwidth, and your browsing will suffer. At the moment there is no client that allows you to limit the download speed, only the upload. You will have to use a third-party solution, such as NetLimiter. Browsing was used just as an example, the same would apply to gaming, IMing, etc... Why am I showing as Connectable - ' The tracker has determined that you are firewalled or NATed and cannot accept incoming connections. This means that other peers in the swarm will be unable to connect to you, only you to them. Even worse, if two peers are both in this state they will not be able to connect at all. This has obviously a detrimental effect on the overall speed. The way to solve the problem involves opening the ports used for incoming connections (the same range you defined in your client) on the firewall and/or configuring your NAT server to use a basic form of NAT for that range instead of NAPT (the actual process differs widely between different router models. Check your router documentation and/or support forum. You will also find lots of information on the subject at PortForward). Could my ISP be slowing my upload and download speeds when I use BitTorrent?
Yes, some ISP's have introduced Traffic Shaping - which is an attempt to control network traffic, and the BitTorrent protocol in particular is affected by this. There is a list of known 'bad' ISP's at the Vuze Wiki. If you are subject to Traffic Shaping there are two possible solutions: change ISP's; or use a BitTorrent client that implements encryption/obfuscation to 'hide' your BitTorrent traffic. Azureus and uTorrent both offer this. |
My ISP uses a transparent proxy.
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What should I do?
Short answer... ...change to an ISP that does not force a proxy upon you. If you cannot or do not want to then read on. Note: This is a large and complex topic. It is not possible to cover all variations here. What is a proxy?
Basically a middleman. When you are browsing a site through a proxy your requests are sent to the proxy and the proxy forwards them to the site instead of you connecting directly to the site. There are several classifications (the terminology is far from standard): Transparent A transparent proxy is one that needs no configuration on the clients. It works by automatically redirecting all port 80 traffic to the proxy. (Sometimes used as synonymous for non-anonymous.) Explicit/Voluntary Clients must configure their browsers to use them. Anonymous The proxy sends no client identification to the server. (HTTP_X_FORWARDED_FOR header is not sent; the server does not see your IP.) Highly Anonymous The proxy sends no client nor proxy identification to the server. (HTTP_X_FORWARDED_FOR, HTTP_VIA and HTTP_PROXY_CONNECTION headers are not sent; the server doesn't see your IP and doesn't even know you're using a proxy.) Public (Self explanatory) A transparent proxy may or may not be anonymous, and there are several levels of anonymity. How do I find out if I'm behind a (transparent/anonymous) proxy?
Try ProxyJudge. It lists the HTTP headers that the server where it is running received from you. The relevant ones are HTTP_CLIENT_IP, HTTP_X_FORWARDED_FOR and REMOTE_ADDR. Why is my port listed as "---" even though I'm not NAT/Firewalled? The TorrentBits tracker is quite smart at finding your real IP, but it does need the proxy to send the HTTP header HTTP_X_FORWARDED_FOR. If your ISP's proxy does not then what happens is that the tracker will interpret the proxy's IP address as the client's IP address. So when you login and the tracker tries to connect to your client to see if you are NAT/firewalled it will actually try to connect to the proxy on the port your client reports to be using for incoming connections. Naturally the proxy will not be listening on that port, the connection will fail and the tracker will think you are NAT/firewalled. Can I bypass my ISP's proxy?
If your ISP only allows HTTP traffic through port 80 or blocks the usual proxy ports then you would need to use something like socks and that is outside the scope of this FAQ. The site accepts connections on port 81 besides the usual 80, and using them may be enough to fool some proxies. So the first thing to try should be connecting to www.torrentbits.org:81. Note that even if this works your bt client will still try to connect to port 80 unless you edit the announce url in the .torrent file. Otherwise you may try the following:
Notice that now you will be doing all your browsing through a public proxy, which are typically quite slow. Communications between peers do not use port 80 so their speed will not be affected by this, and should be better than when you were "unconnectable". How do I make my bittorrent client use a proxy?
Just configure Windows XP as above. When you configure a proxy for Internet Explorer you're actually configuring a proxy for all HTTP traffic (thank Microsoft and their "IE as part of the OS policy" ). On the other hand if you use another browser (Opera/Mozilla/Firefox) and configure a proxy there you'll be configuring a proxy just for that browser. We don't know of any BT client that allows a proxy to be specified explicitly. |
Why can't I connect? Is the site blocking me?
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Maybe my address is blacklisted?
The site blocks addresses listed in the (former) PeerGuardian 2 database, as well as addresses of banned users. This works at Apache/PHP level, it's just a script that blocks logins from those addresses. It should not stop you from reaching the site. In particular it does not block lower level protocols, you should be able to ping/traceroute the server even if your address is blacklisted. If you cannot then the reason for the problem lies elsewhere. If somehow your address is indeed blocked in the PG database do not contact us about it, it is not our policy to open ad hoc exceptions. You should clear your IP with the database maintainers instead. Your ISP blocks the site's address
(In first place, it's unlikely your ISP is doing so. DNS name resolution and/or network problems are the usual culprits.) There's nothing we can do. You should contact your ISP (or get a new one). Note that you can still visit the site via a proxy, follow the instructions in the relevant section. In this case it doesn't matter if the proxy is anonymous or not, or which port it listens to. Notice that you will always be listed as an "unconnectable" client because the tracker will be unable to check that you're capable of accepting incoming connections. AOL users and 403 Forbidden errors
For some reason, AOL's browser can block access to certain portions of this site. If you experience these problems, try using a different browser (eg IE or FireFox) |
What if I can't find the answer to my problem here?
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You can try these:
Post in the Forums, by all means. You'll find they are usually a friendly and helpful place, provided you follow a few basic guidelines:
Use the Helpdesk
You can send a message to the Help Desk, but you must check the FAQ, check the Guides, and Search the forums, before asking any questions. Also, spamming or abuse of the Help Desk is not tolerated! |